Refund policy

Quality Guarantee

We want you to be satisfied with the quality of the products you order through Nigoosis Designs and affiliated partner(s). If you are not satisfied with the quality of a product, please get in touch within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance validates your claim, we will be happy to send a complimentary replacement order to customers as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure customers are happy with their orders.

Color Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

  • Machine type

  • Machine settings

  • Paper types

  • Humidity in the room

  • When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If a customer(s) receive defective or damaged orders that were not caused by the content provided by a customer, we will cover the costs of a new order. This includes:

  • Damage to the delivered products

  • Errors in the number or quantity of the delivered products

  • Lack of quality of the delivered product

Return Policy

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. No return address.

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Returned to Sender (Nigoosis Designs)

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If Nigoosis Designs or the end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, the end customer will be liable for the costs of the new order.

  • Rejected by the Recipient: If a customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should a customer(s) want to submit a new order with an updated address, he/she will be liable for the costs of the new order.

  • Unclaimed: If a customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

Our return policy is available in our Terms of Use.